Returns & Refunds

📄 Returns & Refunds | Blagowood

Easy and Honest Return Policy

We do our best to ensure each order reaches you safely and matches your expectations. Below you’ll find general information about returns and refunds, including what to do if your parcel arrives damaged or gets lost in transit.

This page provides a summary of our return and refund terms. For complete conditions, please review our Return & Refund Policy.

🔁 Can I Return My Order?

You may request a return of an eligible standard, non-personalized item within 14 calendar days of delivery.

  • If you request a cancellation within 24 hours of purchase, we’ll issue a full refund. After production begins, the order can no longer be cancelled.
  • If the parcel has already been delivered, please contact us before sending anything back.
  • To qualify for a return:
    • The item must have no signs of use beyond what is necessary for a reasonable inspection.
    • The item must have no new damage.
    • Please keep and reuse the original protective packaging where reasonably possible.
    • The customer is responsible for return shipping costs, and only the product cost is refunded. Original shipping fees are non-refundable, except where mandatory applicable law requires otherwise.

📦 Damaged or Lost Parcel?

If your figurine arrives damaged or your parcel is lost, we’re here to help — but the process may depend on a postal carrier investigation.

  • In cases of damage or loss caused by the postal carrier, we initiate a claim or investigation through the shipping provider.
  • The investigation may take several weeks, depending on the carrier.
  • Once the case is confirmed, we will either:
    • Issue a full refund, or
    • Ship a replacement item, with the customer’s agreement, at no additional cost.

To help us resolve shipping damage:

  • Notify us within 48 hours of delivery.
  • If the package is visibly damaged, if possible, inspect it in the courier’s presence and request a damage report.
  • Keep the item and all packaging. Send clear photographs of the unopened parcel, shipping label, packaging, and item, together with a continuous, unedited video showing the sealed parcel and complete unboxing where available.
  • If the evidence is inconclusive, we may request the item for physical inspection.

📝 How to Request a Return or Refund

  • Contact us through our Contact Us page.
  • Clearly state the issue and attach the required photographs and video where relevant.
  • We’ll respond with the next steps and available resolution options.
  • Refunds are processed after the returned item is received and inspected or after the carrier confirms the claim, depending on the situation.

Still have questions? Reach out through our Contact Us page, and we’ll be happy to assist.