Frequently Asked Questions

Yes. Every Blagowood statue and wall sculpture is made from natural wood, mainly oak or ash. The exact wood species is stated on the individual product page. Natural grain, tone, texture, and density make every finished piece slightly different.

Every design begins as original artistic work. We use CNC equipment to reproduce the design with consistent detail, after which each piece is drilled, cleaned, colored, checked, and finished by hand in our workshop.

The design and main details will match the product shown, but no two pieces of natural wood are identical. Grain, color, texture, and tone can vary, and screen settings may also affect how colors appear.

Yes. Wood density varies naturally, so pieces of the same design and size may have different weights. Because of the material and hand-finishing process, the finished height may vary by approximately 2–5 mm.

Yes. Our products are original artistic interpretations developed by Mykhailo Melnychuk, Olha, and the Blagowood workshop. We pay particular attention to the attributes, symbols, posture, clothing, tools, animals, and other details that make each figure recognizable.

Yes. Wall-mounted products include mounting hardware. Please make sure the selected fixing method is suitable for your wall and the weight of the item.

Most Blagowood products are made to order. Unless the product page states otherwise, made-to-order pieces are normally ready to ship within 3–10 business days.

In-stock items are normally handed to our courier on Tuesdays and Fridays.

No. Production time is the period before dispatch. Delivery time begins after the parcel has been shipped and is shown separately.

Custom changes must be discussed and approved before purchase. Please contact us with the product link and a clear description of the requested change before placing the order.

You may request a cancellation within 24 hours of purchase. After production begins, cancellation is no longer available. Address changes are possible only before dispatch, so please contact us as quickly as possible.

Multiple figurines may be packed in one parcel when ordered together. We use protective bubble film and a cardboard shipping box to help keep the pieces secure in transit.

We ship worldwide where carrier and destination restrictions allow. Orders are dispatched from Ukraine or the United States depending on availability; most made-to-order products are created and shipped from Ukraine.

Shipping cost is calculated and shown at checkout before payment. We do not offer free shipping.

Estimated standard delivery times are shown in calendar days after dispatch:

• United States: 5–12 days
• Europe & UK: 6–16 days
• Canada: 6–16 days
• Australia: 12–16 days
• Israel: 10–18 days

These are estimates, not guarantees. Customs, holidays, seasonal demand, transport disruption, and local carrier conditions may cause delays. For other destinations, please contact us for an estimate.

Once your parcel is dispatched, we send the tracking number by email. Enter it on our Track Your Order page. For Ukrposhta shipments, you can also use the official Ukrposhta tracking page.

International tracking may pause while a parcel travels between countries, waits for customs processing, or is transferred to the destination-country carrier. This does not necessarily mean that the parcel is lost. Contact us if there has been no update for an unusually long time.

Any duties or taxes collected at checkout are included in your total. Charges not collected in advance may be requested by customs or the local carrier and remain the customer’s responsibility. We declare parcels as merchandise at their actual value and do not provide false customs declarations.

Please provide a complete and correct address, monitor tracking, respond to the carrier or customs, and collect the parcel on time. If a parcel is returned because of an incorrect address, missed delivery, failure to collect it, failure to respond, or refusal of delivery, it may be resent at the customer’s expense. Alternatively, the product cost may be refunded after the parcel returns to us and is inspected, excluding applicable shipping and return costs, subject to mandatory law.

Please contact us. We may need to open a search or claim with the postal carrier, and the investigation can take several weeks. If the parcel is confirmed lost, we will arrange a replacement or refund in accordance with our Return & Refund Policy.

You may request the return of an eligible standard, non-personalized item within 14 calendar days of delivery. The item must be complete, with no new damage and no signs of use beyond what is necessary for a reasonable inspection. Please contact us before sending anything back and review the complete Return & Refund Policy.

Products made with individually approved sizes, inscriptions, designs, or other customer-requested changes are not eligible for a standard change-of-mind return. This does not affect remedies for an item that arrives damaged, defective, or different from what was ordered.

The customer pays the return shipping cost. Our standard policy refunds the product cost after the item is received and inspected; original shipping and other applicable transport costs are not refunded, except where mandatory law requires otherwise.

Contact us as soon as possible. Please notify us of visible shipping damage within 48 hours of delivery and keep the item and all packaging. Send clear photographs of the unopened parcel, shipping label, packaging, and item, together with a continuous, unedited video showing the sealed parcel and complete unboxing where available. If the evidence is inconclusive, we may request the item for physical inspection.

If the item arrived damaged, defective, different from what was ordered, or an error was made by Blagowood, we will resolve the case through a replacement or refund under our Return & Refund Policy.

No. Please wait for written authorization and return instructions from Blagowood. When a return is approved, use tracked shipping and package the item securely. Please reuse the original protective packaging where reasonably possible.

Refunds are processed after the returned item is received and inspected or after the carrier confirms a shipping claim, depending on the case. Once approved, we submit the refund request to Western Bid within one business day. The funds are returned to the original payment method; your bank or payment provider may require several additional business days to post them.

Keep the item indoors, dry, and away from humid conditions and prolonged direct sunlight. Remove dust with a dry, soft cloth or brush. Do not soak the wood or use aggressive cleaning products.

This store is integrated with the Western Bid™ e-commerce platform, and Western Bid, Inc. is the Merchant of Record for purchases made in the store. For this reason, “WESTERN BID” may appear as the payee on your PayPal account or credit card statement.