📦 Shipping Policy

🛠️ Order Processing

Every Blagowood order is carefully prepared and securely packed before shipment.

Most products are made to order and are usually ready to ship within 3–10 business days. If a product requires a different processing time, the timeframe shown on its product page applies.

In-stock items are normally handed to our courier on Tuesdays and Fridays. Processing time is separate from delivery time.

Orders may be cancelled within 24 hours of purchase. After this period, production may have started and cancellation requests may no longer be accepted.

🌍 International Shipping

Unless otherwise stated, orders are shipped from Ukraine with Ukrposhta. We ship to the international destinations available at checkout.

Shipping is not free. The available shipping charge is shown at checkout before payment and depends on the destination, parcel size, and weight.

🚚 Estimated Delivery Time

Most international orders arrive within approximately 2–4 weeks after dispatch.

Delivery to Australia and New Zealand may take longer. Parcels to Canada can also experience extended local postal processing. Occasional delays may occur in other destinations because of customs inspections, holidays, severe weather, transport disruption, or local postal conditions.

Delivery times are estimates and are not guarantees.

If your order has not arrived within 8 weeks of dispatch, please contact us. We will help review the tracking information and, where appropriate, open an inquiry with the carrier. If the shipment is confirmed lost, we will offer a replacement at no additional cost or a full refund of the amount paid to Blagowood, including the original shipping charge.

🔎 Tracking Your Order

Once your order has shipped, we will send a shipping confirmation and tracking number to the email address provided at checkout. Please also check your spam or promotions folder.

You can track a Ukrposhta shipment here:  
https://track.ukrposhta.en/

After the parcel reaches the destination country, additional updates may appear on the website of the local postal operator. International tracking can pause while a parcel is in transit or awaiting customs processing; this does not necessarily mean that the parcel is lost.

🧾 Customs, Duties and Import Charges

We complete customs documents using an accurate description, commercial purpose, and value of the goods. Retail orders are not declared as gifts.

Depending on the destination and the postal service available, import duties, taxes, customs processing fees, or related charges may either be prepaid by Blagowood during dispatch or collected from the recipient.

For eligible commercial shipments to the United States sent with Ukrposhta under its current DDP procedure, applicable customs duties are prepaid by the sender. For European Union destinations, Ukrposhta’s prepayment service varies by country and shipment. Where prepayment is supported, the relevant charges are paid during dispatch; where it is not supported, the destination customs authority or postal operator may collect them from the recipient.

Any import charge that is not explicitly included in the order total or prepaid by Blagowood is the customer’s responsibility. Customers are responsible for checking local import requirements and responding promptly to requests from the carrier or customs authority.

Customs and carrier rules can change. If you receive an unexpected payment request, please contact us before refusing the parcel so we can help review it.

📍 Delivery Address and Receiving the Parcel

We provide secure packaging, accurate shipment preparation based on the information supplied at checkout, a tracking number, and reasonable assistance with tracking or carrier inquiries.

The customer is responsible for:

- providing a complete and accurate delivery address and valid contact details;
- monitoring tracking updates;
- responding to the local postal operator or customs authority;
- being available for delivery or arranging collection; and
- collecting the parcel within the carrier’s holding period and paying any required recipient-side import charges.

Please contact us as soon as possible if you notice an address error. We cannot guarantee that an address can be changed after an order has been dispatched.

↩️ Undeliverable, Unclaimed or Refused Parcels

If a parcel is safely returned to Blagowood because of an incorrect or incomplete address, an unavailable recipient, failure to monitor tracking, failure to respond to the carrier or customs authority, failure to collect the parcel, unpaid recipient-side import charges, or refusal without an accepted reason, we can offer one of the following after receiving and inspecting it:

1. A refund of the product price after deducting the original shipping cost, return shipping cost, and any related carrier, customs, handling, or storage charges.
2. Reshipment of the same parcel after the customer pays all outstanding charges and the new shipping cost.

Failure to accept or collect a parcel is not an approved return request. If the parcel is destroyed, abandoned, disposed of by the carrier, or otherwise not returned to Blagowood, a refund cannot be guaranteed.

🛡️ Damage, Loss or Our Error

If an order arrives damaged, is confirmed lost in transit, contains the wrong item, or cannot be delivered because Blagowood used an address different from the one correctly supplied by the customer, we will make it right at no additional cost.

Depending on the situation, we will offer either:

- a replacement sent at our expense; or
- a full refund of the amount paid to Blagowood, including the original shipping charge.

If a return is required, Blagowood will arrange or cover reasonable standard return shipping. Please review our Return and Refund Policy for the damage-reporting and return procedure.

⚖️ Mandatory Consumer Rights

Nothing in this policy limits any mandatory consumer rights that cannot be waived under applicable law.