↩️ Return and Refund Policy

 ✅ 14-Day Returns

You may request a return of an eligible standard, non-personalized item within 14 calendar days of delivery.

To qualify, the item must be returned:

- complete and in the condition in which it was received;
- without damage or signs of use beyond what is necessary for a reasonable inspection; and
- with all included parts, mounting hardware, accessories, and inserts.

Please keep and reuse the original protective packaging where reasonably possible. Contact Blagowood before sending anything back. Returns sent without prior approval or return instructions may not be accepted.

Once a return is approved, the customer must send the item back within 14 calendar days.

📮 Safe Return Shipping

Please use a trackable shipping service and pack the item securely, preferably in its original protective packaging.

The customer is responsible for the returned item until it is delivered to Blagowood. Damage caused by inadequate return packaging may affect the refund amount where permitted by law.

🚚 Change-of-Mind Return Costs

For an approved change-of-mind return, the refund covers the product price only. The original shipping charge is non-refundable, and the customer is responsible for return shipping.

Any prepaid return label, return-to-sender postage, customs charge, handling fee, storage fee, or other transportation cost paid by Blagowood may be deducted from the refund, except where mandatory applicable law requires otherwise.

✍️ Custom and Personalized Items

We carefully produce custom orders according to the details approved by the customer.

We do not accept change-of-mind returns for:

- personalized products;
- products made with individually approved dimensions, text, images, designs, or other modifications; or
- products containing an error in information supplied or approved by the customer.

This restriction does not apply if the item is damaged, defective, incorrect, materially different from the approved order, or contains an error made by Blagowood.

🌳 Natural Wood Variations

Every Blagowood piece is made from natural wood and finished by hand, making each item naturally individual.

Variations in grain, tone, texture, density, and weight are normal and are not considered defects. Minor dimensional differences may also occur; the finished height may vary by approximately 2–5 mm.

These natural variations are not grounds for a damage or defect claim unless the item materially differs from its description or has a functional problem.

🛡️ Damaged, Defective, Lost or Incorrect Orders

If an order arrives damaged, is defective, is confirmed lost in transit, contains the wrong item, or is affected by an error made by Blagowood, we will make it right at no additional cost.

Depending on the situation, we will offer either:

- a replacement sent at our expense; or
- a full refund of the amount paid to Blagowood, including the original shipping charge.

If we require the affected item to be returned, Blagowood will arrange or cover reasonable standard return shipping.

For visible shipping damage, please contact us within 48 hours of delivery. Keep the item and all packaging. To help us document the case with the carrier, please provide:

- clear images of the unopened parcel, shipping label, and all sides of the packaging; and
- where available, one continuous, unedited video showing the sealed parcel and the complete unboxing process.

Photographs may be used as supporting evidence. If an unboxing video is unavailable or the evidence is inconclusive, we may request that the item be returned for physical inspection before a replacement or refund is approved.

The 48-hour notice helps us process a carrier claim and does not limit any mandatory rights relating to hidden damage, defects, or goods that do not match their description.

📍 Undeliverable or Unclaimed Parcels

If a parcel is safely returned to Blagowood because the customer provided an incorrect or incomplete address, was unavailable, did not monitor tracking, did not respond to the carrier or customs authority, did not collect the parcel, did not pay required recipient-side import charges, or refused delivery without an accepted reason, we can offer one of the following after receiving and inspecting it:

1. A refund of the product price after deducting the original shipping cost, return shipping cost, and any related charges.
2. Reshipment of the same parcel after the customer pays all outstanding charges and the new shipping cost.

Failure to accept or collect a parcel is not an approved return request. If the parcel is destroyed, abandoned, disposed of by the carrier, or otherwise not returned to Blagowood, a refund cannot be guaranteed.

This rule does not apply where non-delivery was caused by a confirmed carrier loss or an error made by Blagowood.

🔍 Inspection and Refunds

Once an approved return reaches us, we inspect it and notify the customer of the outcome.

If the returned item has missing parts, new damage, or signs of use beyond a reasonable inspection, a corresponding deduction may be made from the refund where permitted by law.

Approved refunds are issued to the original payment method. Blagowood submits the refund request to its payment partner, Western Bid, within one business day after approval. The time required for the funds to appear in the customer’s account then depends on the bank or payment provider and is outside our control.

📩 How to Request a Return

Contact us through the store’s **Contact Us** page and include:

- your order number;
- the email address used for the order;
- the reason for the request; and
- photographs or video where the item is damaged, defective, or incorrect.

Please wait for written approval and return instructions before sending an item.

⚖️ Mandatory Consumer Rights

Nothing in this policy limits any mandatory consumer rights that cannot be waived under applicable law.